Frequently Asked Questions.

General FAQS.

What hours are you open?


Monday - Friday: 9:00 AM - 7:00 PM (EST) Saturday & Sunday: CLOSED




What holidays are you closed on?


We're closed on the following holidays below:

  • Thanksgiving Day - Closed
  • Christmas Eve - Close Early At 5:00 PM ( EST).
  • Christmas Day - Closed.
  • New Year's Eve - Close Early At 5:00 PM ( EST).
  • New Year's Day - Closed
  • Memorial Day - Closed.
All orders placed on these days will be processed the next business day we're open. All emails will be answered the next business day we're open.




What online payments do you accept?


We accept all major debit and credit card payments (Visa, Mastercard, American Express and Discover). We also accept payments via PayPal.




How do I create or log into my account?


Simply go to the top of our website's header and you'll see a link that says ' Log In' and click it. Once you've clicked on it, you will be initially prompted to log in either by email, Facebook or Google. If you're new to our website, you'll also see a link that says ' New to this site? Sign Up' and you can either sign up by email, Facebook or Google. With A Customer Account You Can:

  • Use Express Checkout to complete future purchases quickly without re-entering your addresses.
  • View your shipping and billing address. Also can edit, add, remove or set an address as the default address.
  • View details of your orders. ( date, payment method, price, etc.)
  • Review previous purchases or check the status of an order you're waiting on. ( fulfilled, shipped, track order, etc.)
  • View, remove or update credit/debit cards you saved while making purchases from our website.
  • Create a personal profile and update your personal information anytime.
  • View your wishlist.




Do you offer wholesale?


At this time we are transitioning into wholesale distribution with our juices. However, we are not offering wholesale for our shea butter soaps, body butters or bath bombs at this time. We do plan to provide wholesale for our superfood skincare products this fall 2021.





Shipping & Orders FAQS.

When will I get my order?


USPS DELAYS \ COVID - 19: USPS has been experiencing massive delays due to the COVID-19 pandemic so after orders have been processed by us then dropped off to USPS, package scans from USPS may be delayed and packages may not show tracking for a few days even if your order is already on the way. So please allow extra time for tracking updates and delivery. In some cases, you may have tracking visibility and your order may arrive before tracking becomes available. Thank you for your understanding and we truly appreciate your patience during this time. ____________________________________________________________________________________________________________ Orders are processed Monday - Friday 9:00 AM - 7:00 PM ( EST) and takes 7 - 10 business days to process (not including weekends or holidays we're closed). Once your order has been fulfilled, it will be shipped out and you'll receive a shipping confirmation email with your tracking number. The shipping time depends on your location, but can be estimated as follows: *USA* Priority Mail: 1 - 2 Business Days. *HAWAII & ALASKA* Priority Mail: 3 Business Days. Shipping fees are based on the total weight of your order. If you live in a area where there is a high rate of stolen packages, we do provide the Priority Mail (Signature + Insurance) option at checkout to make sure your package arrives safely to you. Signature confirmation requires that the recipient (or a responsible person at the residence age 18 or over) be present to sign for the package. LOCAL DELIVERY (TAMPA, BRANDON & RIVERVIEW): Local delivery orders have the same processing time as orders being shipped. Local orders will be delivered to the exact address you provided on your order. We will not do meetups.




How do I track my order? where is my tracking number?


You’ll receive a shipping confirmation email with a tracking number when your order ships out or if you've created an account, you can log in and track your order. USPS has been experiencing massive delays due to the COVID-19 pandemic so after orders have been processed by us then dropped off to USPS, package scans from USPS may be delayed and packages may not show tracking for a few days even if your order is already on the way. So please allow extra time for tracking updates and delivery. In some cases, you may have tracking visibility and your order may arrive before tracking becomes available. Once again, you'll only receive a shipping confirmation email with a tracking number when your order ships out so if you have not received your tracking number here are reasons why:

  • We're still processing your order and the shipping label has not been created yet.
  • You ordered using a different email and the shipping confirmation email was sent there.
  • The email you used to place your order was spelled wrong or incomplete.
  • The shipping confirmation email was sent to your spam folder.




How are shipping fees determined?


Shipping fees are based on the total weight of your order.




I'm trying to place my order but it keeps saying my address does not match, what am I doing wrong?


Whenever you place your order, our system will always ask you for your billing address. The billing address you enter in has to be the exact billing address on your credit or debit card. If the billing address does not match the address you have on your card, you will keep seeing the error notice that your address does not match and you will not be able to proceed with checkout until the billing address you enter matches up with the address you have on your credit or debit card.




How do I change my address or cancel my order?


There is a 24 hour cancellation window from the time you place your order to cancel or correct any mistakes you made on your address or email during checkout. Once your order has started to process or has shipped, no changes or cancellations can be made. Please contact us at contacthhn@gmail.com ASAP if you need to make any changes.




Do you ship your blended juices & cleanses?


We don't ship our juices at this time and also we've paused production on our blended juices, cleanses and superfood bowls as we're currently working on revamping our juice process as we transition more into wholesale distribution with our juices. We will enable purchasing in January 2021 for all general retail requests as well as have local pickup locations available throughout Hillsborough County.




Do you ship to P.O boxes or APO/FPO/DPO addresses?


We ship to P.O boxes, however we do not ship to APO/FPO/DPO addresses​.




Do you ship international?


Not at this time.




Do you ship to Hawaii & Alaska?


Yes we do ship to Hawaii & Alaska.




Why didn't I get my confirmation email for my order?


You’ll receive a confirmation email after your order is placed. If you have not received your confirmation email after placing your order here are reasons why:

  • The confirmation email was sent to your spam folder.
  • You ordered using a different email and the confirmation email was sent there.
  • The email you used to place your order was spelled wrong or incomplete.
  • Your order did not go through.




Can you combine or discount my orders for a lesser shipping price?


We do not combine or discount orders with multiple payments. It would be best to purchase the products you want in a single payment that way it saves you money. However, if you order with multiple payments, it will be shipped separately.




Do I have to sign for my package?


If you live in a area where there is a high rate of stolen packages, we do provide the Priority Mail (Signature + Insurance) option at checkout to make sure your package arrives safely to you. Signature confirmation requires that the recipient (or a responsible person at the residence age 18 or over) be present to sign for the package.




Do you have free shipping?


Free shipping is only available during some of our holiday sales or offers.





Return FAQS.

What is your return policy?


Due to the health and sanitation of our products, we don’t offer returns and exchanges. Refunds or free replacements are issued for the following below: Wrong/Damaged - If your order arrived wrong/damaged, please contact us and share a detailed description of the issue and add quality photos where we can see the issue and resolve this quickly as possible. If photos are not provided we cannot issue a refund or free replacement. Also keep in mind that if a refund is issued that the shipping fee is non-refundable unless you had qualified for free shipping when you initially placed the order. Note: Refunds and free replacements are not issued for herbalade juices that have been partially or fully consumed or expired before the shelf life time due to insufficient cooling and neglect. Incorrect Address - If the package was returned back to us due to an incorrect address then a refund will be issued or we'll reship the order. If your order is being reshipped then please click this link PURCHASE RESHIP FEE to add the reship fee to your cart and the shipping fee will be calculated during checkout. Also during checkout, please confirm and make sure your address is 100% correct! PLEASE VERIFY WITH US FIRST THAT YOUR PACKAGE WAS RETURNED TO US BEFORE PURCHASING THE RESHIP FEE. *Always keep in mind that the reshipping fee will be at your expense even if you did qualify for free shipping when you initially placed the order because the free shipping was only valid the first time around when you placed your order.* Lost/Stolen - If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages. Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time. If you decide to file a claim through your bank or PayPal, your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will send a free replacement or issue a refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception, etc. Any request for a refund or free replacement must be submitted within 1 week from the time of your delivery or the day it was suppose to be delivered or you will not be eligible for a refund or free replacement. Refunds are typically processed within 3 - 10 business days depending upon your bank. International Orders: We are not responsible for any duty/import/taxes/customs/charges, etc. you may incur. Free replacements are processed & fulfilled within our normal shipping time. Please see our Shipping & Orders FAQS section.




Wrong/Damaged.


If your order arrived wrong/damaged, please contact us and share a detailed description of the issue and add quality photos where we can see the issue and resolve this quickly as possible. If photos are not provided we cannot issue a refund or free replacement. Also keep in mind that if a refund is issued that the shipping fee is non-refundable unless you had qualified for free shipping when you initially placed the order. Note: Refunds and free replacements are not issued for herbalade juices that have been partially or fully consumed or expired before the shelf life time due to insufficient cooling and neglect. Any request for a refund or free replacement must be submitted within 1 week from the time of your delivery or the day it was suppose to be delivered or you will not be eligible for a refund or free replacement. Refunds are typically processed within 3 - 10 business days depending upon your bank. International Orders: We are not responsible for any duty/import/taxes/customs/charges, etc. you may incur. Free replacements are processed & fulfilled within our normal shipping time. Please see our Shipping & Orders FAQS section.




Lost/Stolen.


If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages. Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time. If you decide to file a claim through your bank or PayPal, your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will send a free replacement or issue a refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception, etc. Any request for a refund or free replacement must be submitted within 1 week from the time of your delivery or the day it was suppose to be delivered or you will not be eligible for a refund or free replacement. Refunds are typically processed within 3 - 10 business days depending upon your bank. International Orders: We are not responsible for any duty/import/taxes/customs/charges, etc. you may incur. Free replacements are processed & fulfilled within our normal shipping time. Please see our Shipping & Orders FAQS section.




Incorrect Address.


If the package was returned back to us due to an incorrect address then we will either issue you a refund or if the package is still in salable condition we'll reship the order. If your order is being reshipped then please click this link PURCHASE RESHIP FEE to add the reship fee to your cart and the shipping fee will be calculated during checkout. Also during checkout, please confirm and make sure your address is 100% correct! PLEASE VERIFY WITH US FIRST THAT YOUR PACKAGE WAS RETURNED TO US BEFORE PURCHASING THE RESHIP FEE. *Always keep in mind that the reshipping fee will be at your expense even if you did qualify for free shipping when you initially placed the order because the free shipping was only valid the first time around when you placed your order.* Any request for a refund or free replacement must be submitted within 1 week from the time of your delivery or the day it was suppose to be delivered or you will not be eligible for a refund or free replacement. Refunds are typically processed within 3 - 10 business days depending upon your bank. International Orders: We are not responsible for any duty/import/taxes/customs/charges, etc. you may incur. Free replacements are processed & fulfilled within our normal shipping time. Please see our Shipping & Orders FAQS section.





Product FAQS.

My body butter melted, what should I do?


During summer months our body butter may melt. If your body butter melts, simply place it in the refrigerator for 30 minutes or more so it can solidify back up again. Once it has solidified, take a spoon and stir it until it turns creamy and blended. The consistency may slightly change but it will still be usable to smooth and nourish your skin. Always keep your body butter in a cool, dry place and do not get water in it.




What is the shelf life of your body butters?


Our body butters have a shelf life of 6 - 12 months.




What is the shelf life of your shea butter soaps & scrub bars?


The shelf life of our shea butter soaps & scrub bars is 6 - 12 months.




What is the shelf life of your bath bombs?


Our bath bombs can last up to 6 months but bath bombs become less effective as time goes on. We use only natural & organic ingredients in our bath bombs and recommend using our bath bombs within 1 month of your purchase to achieve optimal results. The sooner you use our bath bombs, the more fun and relaxing your experience will be. * Our bath bombs are also void of vagina-irritating chemicals and dyes that causes thrush or UTIs.*




Will the colors from the bath bombs stain my bath tub?


The colors from our bath bombs will not stain your tub.




Are the bath bombs, shea butter soaps & scrub bars and body butters free of dyes and pathalates?


All of our bath bombs, shea butter soaps & scrub bars and body butters are phthalate free and paraben free. We do not use dyes in our products. We only use mica color powder because it's a natural and organic mineral that is safe to use on almost all skin types. Our bath bombs are also void of vagina-irritating chemicals and dyes that causes thrush or UTIs.




Do my juices have to be refrigerated?


Our juice remains fresh for up to 10 -15 days or more, however once you open your juice it should be consumed soon as possible for optimum nutrition and taste, and refrigerated (34 - 38°F) at all times.




Can I freeze my juice?


You can freeze your juice, however, please keep in mind that freezing your juices may affect the quality of the juices and the quality of the juices may begin to decline, especially if the juices are frozen for months. All of the vitamins, enzymes, minerals, etc. will degrade during storage and the longer you freeze your juices, the greater the loss of nutrients. We also do not recommend freezing your juices in glass mason jars as the glass may expand and explode in the freezer.




Can I drink your juices while pregnant or nursing?


Drinking our regular blended juices while you're pregnant is perfectly safe & healthy for you and your baby. You can drink them everyday the same like you would drink water, orange juice, apple juice, etc. and still receive all of your vitamins and minerals. However, we do not recommend any pregnant or nursing women to drink our blended cleanse juices, especially if you're thinking about doing a 7 day cleanse to detoxify your body because your body needs those extra calories and nutrients, and you should not limit your diet to liquids.




How will I be able to tell if my juice has expired?


The best way is to smell and look at the juice: When the fermentation process has started, it starts to turn into a type of kombucha and you may see air bubbles, it may develop an off odor, flavor or appearance. Now you could still consume it if you choose given the many healthy benefits of kombucha, but if you feel absolutely uncomfortable with the odor, flavor or appearance, you should discard it.




My juice seems to have separated, what does that mean?


Separation is a natural process with our blended juices & cleanses so always shake well before use and you’ll be good to go! Separation is a natural process that occurs when insoluble fibers sink to the bottom ( found in apples, strawberries, raspberries, leafy greens and other produce).




Will your juices help with diabetes, high blood pressure, heart disease, or weight loss?


While some customers have made claims that our juices have helped them to lose weight, our blended cleanse juices are not really created for weight loss. Our cleanse juices are created as a supplement to cleanse and enhance your body, and contribute to a healthy lifestyle. Medical Disclaimer: Our blended juices & cleanses, superfood bowls and other superfood skincare products offered through and advertised on our website or at our HHN Juice Stand are not intended nor should they be used to diagnose, treat, cure, prevent or mitigate any illness, disease or condition as a substitute for professional diagnosis or treatment in any way. Information provided on this website is not medical advice, and is provided solely as a ' conversation starter'. You should consult with your healthcare provider with any specific health questions or problems which you may have before ordering any of our products from this website. Be sure before using any of our products that you or any other responsible individual read all of the ingredients listed on our website and product labels. You are solely responsible for determining if the product is appropriate for use and consumption by you.




Will I use the bathroom a lot while drinking my cleanse juices?


Everyone's body reacts differently to a cleanse, some may pee a lot or some may poop. For example, if you've always ate meat and never cleansed your body in your entire life or in years to be able to give your body a chance to remove those toxins and reset, then there may be a possible chance that when you decide to finally do a cleanse that you may poop, after all you are introducing your body to something new that it has never experienced. Also keep in mind that when your liver and kidneys are functioning great, that your body is designed with its own system in place to filter out toxins. Detoxification is controlled by your liver and kidneys, and the waste & toxins are eliminated through your fecal matter.




My skin seems to be irritated and I'm having an allergic reaction.


We use nothing but natural & organic ingrendients in our superfood skincare products. However, no matter how natural a product may be does not mean you may not have a slight reaction to it. Before using our products, please perform a small patch test on your arm and wait 24 - 48 hours to see if any type of allergic reaction happens. If you notice no redness, swelling, itching or burning on your arm, it’s okay for you to use. We are not responsible for any type of allergic reaction and if a reaction occurs, please discontinue use immediately. We list every single ingredient in all of our products so reading the ingredients on each product page will help you to decide which product is more suitable for your skin.





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