Frequently Asked Questions.

General FAQS.

What hours are you open?


Monday - Friday: 9:00 AM - 7:00 PM (EST) Saturday & Sunday: CLOSED




How long does it take for a restock?


It varies from 1 - 4 weeks. We always email and announce on our website & social media channels the exact date and time our website will be restocked. Make sure you turn on your notifications if you're following us on Instagram or Facebook or subscribe to our mailing list for updates. Some of our products are always restocked while some are limited restock which mean they don't get stocked that often.




What holidays are you closed on?


We're closed on the following holidays below:

  • Thanksgiving Day.
  • Christmas Eve/Christmas Day.
  • Memorial Day.
All orders placed on these days will be processed the next business day we're open. All emails will be answered the next business day we're open.




How do I prepare for your restock?


Here are some helpful tips so you won't miss the next restock:

  • Review our products to see what you'll be interested in buying once restock begins. That will save you time from having to browse while everyone else is throwing items in their cart and checking out.
  • Make sure to go over pricing to prepare for your order. If you're not familiar with our shipping process, then now is a good time to visit our Shipping & Orders FAQS page. 🙂
  • Follow our social media pages, especially Instagram and turn on your notifications. There's always a lot of valuable information, offers and sales. You can also subscribe to our mailing list at the footer of our website to stay updated.
  • Make sure your address on your account is updated and 100% correct.




What online payments do you accept?


We accept all major debit and credit card payments (Visa, Mastercard, American Express and Discover). We also accept payments via PayPal.




How do I create or log into my account?


Simply go to the top of our website's header and you'll see a link that says ' Log In' and click it. Once you've clicked on it, you will be initially prompted to log in either by email, Facebook or Google. If you're new to our website, you'll also see a link that says ' New to this site? Sign Up' and you can either sign up by email, Facebook or Google. With A Customer Account You Can:

  • Use Express Checkout to complete future purchases quickly without re-entering your addresses.
  • View your shipping and billing address. Also can edit, add, remove or set an address as the default address.
  • View details of your orders. ( date, payment method, price, etc.)
  • Review previous purchases or check the status of an order you're waiting on. ( fulfilled, shipped, track order, etc.)
  • View, remove or update credit/debit cards you saved while making purchases from our website.
  • Create a personal profile and update your personal information anytime.
  • View your wishlist.




Do you create custom orders?


No we do not create custom orders.





Shipping & Orders FAQS.

When will I get my order?


SHIPPING: Orders are processed Monday - Friday 9:00 AM - 7:00 PM ( EST) and take 3 - 5 business days to be fulfilled ( not including the day you ordered, weekends or holidays we're closed). Once your order has been fulfilled, it will be shipped out and you'll receive a shipping confirmation email with your tracking number. The shipping time depends on your location, but can be estimated as follows: *USA* Priority Mail: 2 - 3 Business Days. *HAWAII & ALASKA* Priority Mail: 3 - 5 Business Days. We have table-based shipping which assigns a flat fee to orders of certain prices. Free shipping on orders over $50.00 Order Price: $0 - $24.99 | Shipping Fee: $8.40 Order Price: $24.99 - $50.00 | Shipping Fee: $9.40 Order Price: $50.00 - And Up | Free Shipping. * Shipping fees are subject to change* Some orders may require extra processing time, especially during our sales. If your order requires extra time to process or there are shipping delays, we will contact you via email and/or text.




How do I track my order? where is my tracking number?


You’ll receive a shipping confirmation email with a tracking number when your order ships out or if you've created an account, you can log in and track your order. Please allow up to 1 - 2 business days for your tracking information to update in USPS system. Once again, you'll only receive a shipping confirmation email with a tracking number when your order ships out so if you have not received your tracking number here are reasons why:

  • We're still processing your order and the shipping label has not been created yet.
  • You ordered using a different email and the shipping confirmation email was sent there.
  • The email you used to placed your order was spelled wrong or incomplete.
  • The shipping confirmation email was sent to your spam folder.




Will my package be insured?


All packages are automatically insured through USPS.




How are shipping fees & local delivery fees determined?


We have table-based shipping which assigns a flat fee to orders of certain prices. Free shipping on orders over $50.00 Order Price: $0 - $24.99 | Shipping Fee: $8.40 Order Price: $24.99 - $50.00 | Shipping Fee: $9.40 Order Price: $50.00 - And Up | Shipping Fee: $0.00 * Shipping fees are subject to change* Local delivery fees are determined by distance.




I'm trying to place my order but it keeps saying my address does not match, what am I doing wrong?


Whenever you place your order, our system will always ask you for your billing address. The billing address you enter in has to be the exact billing address on your credit or debit card. If the billing address does not match the address you have on your card, you will keep seeing the error notice that your address does not match and you will not be able to proceed with checkout until the billing address you enter matches up with the address you have on your credit or debit card.




How do I change my address or cancel my order?


We work to process orders quickly as possible, there is an 2 hour cancellation window from the time you place your order to cancel a order or correct any mistakes you made on your address or email during checkout. Once your order has started to process or has shipped, no changes or cancellations can be made. Please contact us at contacthhn@gmail.com ASAP if you need to make any changes.




How do I place a local delivery order for cold-pressed herbalade juices & cleanses?


You can place your local delivery order here: https://www.herbalhealingnation.com/menu-local-delivery-only Our cold-pressed herbalade juices are not being shipped right now, only locally delivered. We're working on building a more effective juice shipping model that will help us to maintain quality control and reach more customers. ​Local delivery is available for select cities in Florida, Hillsborough County with a minimum of $12.00 per order + delivery fee. ​ Please allow 2 business days for your order to be processed and 1 business day to be delivered. Local delivery orders are delivered Monday - Friday from 9:00 AM - 7:00 PM ( EST). We will email and/or notify you via text 1 day in advance to let you know the time of delivery. If you will not be home during delivery hours, please leave a cooler of ice at your door! If you need juices immediately, we will do our best to accommodate you for same-day orders if we have the flavors you're requesting available that day on hand.




Do you have a location where I can stop by and buy your juices?


At this time we only locally deliver our juices. We do not have a physical location yet and only do pop-up events where you may be able to catch our HHN Juice Stand at and stop by to visit. Our shea butter soaps & scrub bars, bath bombs and body butters do get shipped.




Do you ship your cold-pressed herbalade juices & cleanses?


Our cold-pressed herbalade juices are not being shipped right now, only locally delivered. We're working on building a more effective juice shipping model that will help us to maintain quality control and reach more customers.




Do you ship to P.O boxes or APO/FPO/DPO addresses?


We do not ship to P.O boxes or APO/FPO/DPO addresses​.




Do you ship international?


We do not ship international at this time.




Do you ship to Hawaii & Alaska?


Yes we do ship our shea butter soaps, bath bombs and body butters to Hawaii & Alaska.




Why didn't I get my confirmation email for my order?


You’ll receive a confirmation email after your order is placed. If you have not received your confirmation email after placing your order here are reasons why:

  • The confirmation email was sent to your spam folder.
  • You ordered using a different email and the confirmation email was sent there.
  • The email you used to placed your order was spelled wrong or incomplete.
  • Your order did not go through.





Return FAQS.

What is your return policy?


Due to the health, sanitation and sensitive nature of our products, we don’t offer returns and exchanges. Refunds or free replacements are issued for the following below: Wrong/Damaged - If your order arrived wrong/damaged, please contact us and share a detailed description of the issue and add quality photos where we can see the issue and resolve this quickly as possible. If photos are not provided we cannot issue a refund or free replacement. Also keep in mind that if a refund is issued that the shipping fee is non-refundable unless you had qualified for free shipping when you initially placed the order. Note: Refunds and free replacements are not issued for herbalade juices that have been partially or fully consumed or expired before the shelf life time due to insufficient cooling and neglect. Incorrect Address - If the package was returned back to us due to an incorrect address then a refund will be issued or if you want us to reship the order, you'll need to confirm your address by emailing us the correct address. Also keep in mind that if you choose to have it reshipped, the shipping will be at your expense unless you qualified for free shipping when you initially placed the order. Lost/Stolen - If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages. Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time. If you decide to file a claim through your bank or PayPal, your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will send a free replacement or issue a refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception, etc. Any request for a refund or free replacement must be submitted within 1 week from the time of your delivery or the day it was suppose to be delivered or you will not be eligible for a refund or free replacement. Refunds are typically processed within 3 - 10 business days depending upon your bank. Free replacements are processed & fulfilled within our normal shipping time. Please see our Shipping & Orders FAQS section.




Wrong/Damaged.


If your order arrived wrong/damaged, please contact us and share a detailed description of the issue and add quality photos where we can see the issue and resolve this quickly as possible. If photos are not provided we cannot issue a refund or free replacement. Also keep in mind that if a refund is issued that the shipping fee is non-refundable unless you had qualified for free shipping when you initially placed the order. Note: Refunds and free replacements are not issued for herbalade juices that have been partially or fully consumed or expired before the shelf life time due to insufficient cooling and neglect. Any request for a refund or free replacement must be submitted within 1 week from the time of your delivery or the day it was suppose to be delivered or you will not be eligible for a refund or free replacement. Refunds are typically processed within 3 - 10 business days depending upon your bank. Free replacements are processed & fulfilled within our normal shipping time. Please see our Shipping & Orders FAQS section.




Incorrect Address.


If the package was returned back to us due to an incorrect address then a refund will be issued or if you want us to reship the order, you'll need to confirm your address by emailing us the correct address. Also keep in mind that if you choose to have it reshipped, the shipping will be at your expense unless you qualified for free shipping when you initially placed the order. Any request for a refund or free replacement must be submitted within 1 week from the time of your delivery or the day it was suppose to be delivered or you will not be eligible for a refund or free replacement. Refunds are typically processed within 3 - 10 business days depending upon your bank. Free replacements are processed & fulfilled within our normal shipping time. Please see our Shipping & Orders FAQS section.




Lost/Stolen.


If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages. Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time. If you decide to file a claim through your bank or PayPal, your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will send a free replacement or issue a refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception, etc. Any request for a refund or free replacement must be submitted within 1 week from the time of your delivery or the day it was suppose to be delivered or you will not be eligible for a refund or free replacement. Refunds are typically processed within 3 - 10 business days depending upon your bank. Free replacements are processed & fulfilled within our normal shipping time. Please see our Shipping & Orders FAQS section.





Product FAQS.

My body butter melted, what should I do?


During summer months our body butter may melt. If your body butter melts, simply place it in the refrigerator for 30 minutes or more so it can solidify back up again. Once it has solidified, take a spoon and stir it until it turns creamy and blended. The consistency may slightly change but it will still be usable to smooth and nourish your skin. Always keep your body butter in a cool, dry place and do not get water in it.




What is the shelf life of your body butters?


Our body butters have a shelf life of 6 - 12 months.




What is the shelf life of your shea butter soaps & scrub bars?


The shelf life of our shea butter soaps & scrub bars is 6 - 12 months. Pro Tip: All organic soaps age, the natural color may change and some of the natural essential oils or fragrance scent may fade away, however, it’ll be there when you lather up the bar!




What is the shelf life of your bath bombs?


Our bath bombs can last up to 6 months but bath bombs become less effective as time goes on. We use only organic ingredients in our bath bombs and recommend using our bath bombs within 1 month of your purchase to achieve optimal results. The sooner you use our bath bombs, the more fun and relaxing your experience will be.




Will the colors from the bath bombs stain my bath tub?


No the colors from our bath bombs will not stain your tub.




Are the bath bombs, shea butter soaps & scrub bars and body butters free of synthetic dyes, parabens and SLS free?


All of our bath bombs, shea butter soaps & scrub bars and body butters are handcrafted with organic ingredients and they are cruelty-free, vegan-friendly, free of synthetic dyes & synthetic fragrances, parabens & SLS free.




Do my herbalade juices have to be refrigerated?


Our juice remains fresh for up to 10 -14 days, however once you open your herbalade juice it should be consumed soon as possible for optimum nutrition and taste, and refrigerated (34 - 38°F) at all times.




Can I freeze my herbalade juice?


You can freeze your herbalade juice, however, please keep in mind that freezing your juices may affect the quality of the juices and the quality of the juices may begin to decline, especially if the juices are frozen for months. All of the vitamins, enzymes, minerals, etc. will degrade during storage and the longer you freeze your juices, the greater the loss of nutrients. We also do not recommend freezing your juices in glass mason jars as the glass may expand and explode in the freezer.




Can I drink your juices while pregnant or nursing?


Our Founder, Owner & Operations Manager Jonquel Hines, actually dranked our regular cold-pressed herbalade juices throughout her entire 3 pregnancies. Drinking our regular herbalade juices while you're pregnant is perfectly safe & healthy for you and your baby. You can drink them everyday the same like you would drink water, orange juice, apple juice, etc. and still receive all of your vitamins and minerals. However, we do not recommend any pregnant or nursing women to drink our herbalade cleanse juices, especially if you're thinking about doing a 7 day cleanse to detoxify your body because your body needs those extra calories and nutrients, and you should not limit your diet to liquids.




How will I be able to tell if my herbalade juice has expired?


The best way is to smell and look at the juice: When the fermentation process has started, it starts to turn into a type of kombucha and you may see air bubbles, it may develop an off odor, flavor or appearance. Now you could still consume it if you choose given the many healthy benefits of kombucha, but if you feel absolutely uncomfortable with the odor, flavor or appearance, you should discard it.




My herbalade juice seems to have separated, what does that mean?


Separation is a natural process with our cold-pressed herbalade juices & cleanses so always shake well before use and you’ll be good to go! Separation is a natural process that occurs when insoluble fibers sink to the bottom ( found in apples, strawberries, raspberries, leafy greens and other produce).




Will your herbalade juices help with diabetes, high blood pressure, heart disease, or weight loss?


While some customers have made claims that our juices have helped them to lose weight, our cold-pressed herbalade cleanse juices are not really created for weight loss. Our cleanse juices are created as a supplement to cleanse and enhance your body, and contribute to a healthy lifestyle. Medical Disclaimer: Our cold-pressed herblade juices & cleanses, superfood bowls and other superfood skincare products offered through and advertised on our website or at our HHN Juice Stand are not intended nor should they be used to diagnose, treat, cure, prevent or mitigate any illness, disease or condition as a substitute for professional diagnosis or treatment in any way. Information provided on this website is not medical advice, and is provided solely as a ' conversation starter'. You should consult with your healthcare provider with any specific health questions or problems which you may have before ordering any of our products from this website. Be sure before using any of our products that you or any other responsible individual read all of the ingredients listed on our website and product labels. You are solely responsible for determining if the product is appropriate for use and consumption by you.




Will I use the bathroom a lot while drinking my cleanse juices?


Everyone's body reacts differently to a cleanse, some may pee a lot or some may poop. For example, if you've always ate meat and never cleansed your body in your entire life or in years to be able to give your body a chance to remove those toxins and reset, then there may be a possible chance that when you decide to finally do a cleanse that you may poop, after all you are introducing your body to something new that it has never experienced. Also keep in mind that when your liver and kidneys are functioning great, that your body is designed with its own system in place to filter out toxins. Detoxification is controlled by your liver and kidneys, and the waste & toxins are eliminated through your fecal matter.





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