Policies & FAQs.

Many general questions and answers can be found here on our Policies & FAQs page so please make sure to read through the policies & questions before contacting us. If you don't see what you're looking for, please contact us.

Shipping & Ordering Policy.

ORDER PROCESSING.


We ship to the USA, Hawaii & Alaska and it takes 5 - 7 business days (excluding weekends and holidays we're closed) to process and fulfill orders after receiving your order confirmation email. After your order has processed you will receive a shipping confirmation email with a tracking number when your order has shipped. ​​ COVID-19 DELAYS. We're seeing delays with our suppliers and shipping carrier ( USPS) as the entire industry & country grapple with Covid-19 challenges. Because of these Covid-19 challenges USPS has been experiencing massive delays so after orders have been processed & fulfilled by us then dropped off to USPS, package scans from USPS may be delayed and packages may not show tracking for a few days even if your order is already on the way. So please allow extra time for tracking updates and delivery. In some cases, you may have tracking visibility and your order may arrive before tracking becomes available.




SHIPPING RATES.


Shipping rates are based on the total weight of your order and will be calculated & shown at checkout.




INTERNATIONAL SHIPPING.


At this time we do not ship international.




SHIPPING TO P.O BOXES


We do not ship to P.O boxes.




HOW DO I CHANGE MY ADDRESS, EMAIL OR CANCEL MY ORDER?


Once your order is placed, it cannot be canceled under any circumstances. If the shipping address or email on your order is incorrect, please contact us soon as possible so that we can make our best effort to change the shipping address. In some cases this may not be guaranteed depending on our work-load schedule or if the order has already been processed & fullfilled.




CAN YA'LL COMBINE OR DISCOUNT MY ORDERS FOR A LESSER SHIPPING PRICE?


No we can't. It would be best to purchase the products you want in a single payment the first time around that way it saves you money.




HOW DO I CHECK THE STATUS OF MY ORDER?


When your order has shipped, you will receive a shipping confirmation email from us which will include a tracking number you can use to check its status. Please allow 24 - 48 hours for the tracking information to become available, also keep in mind Covid-19 delays as mentioned in our 'Order Processing' section.




OFFERS, SALES, NEW PRODUCT LAUNCHES & RESTOCKS.


Subscribe to our mailing below to stay updated about our offers, sales, new product launch alerts and restocks. Also you can join us on Wix Mobile App and become a part of our growing lifestyle brand & community - RECEIVE VIP EXCLUSIVE OFFERS & EARLY VIP ACCESS TO OUR RESTOCKS & MORE! Join Now.





Refund & Exchange Policy.

WRONG ORDER - MISSING PRODUCT.


In the event that your order arrives wrong or a product is missing, please contact us soon as possible with your order number - we'll also require a picture if your order arrived wrong. We'll then check our order system and if it proves the error was on our end we'll send a replacement. Any request for a replacement for a wrong order or missing product must be submitted within 3 days from the time of your delivery or you will not be eligible for a replacement.




LOST, DAMAGED OR STOLEN.


If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost, stolen or damaged packages once it has left our possession. Once you file a claim with USPS for a lost or stolen package the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time. Please click this link to email USPS in regard to a lost, stolen or damaged package: https://www.usps.com/help/claims.htm If you decide to file a claim through your bank, your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will send a replacement or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception, etc.




INCORRECT ADDRESS.


If the package was returned back to us due to an incorrect address then we'll either issue you a refund or if the package is still in salable condition we'll reship the order. If your order is being reshipped then please click this link PURCHASE RESHIP FEE to add the reship fee to your cart and the shipping fee will be calculated during checkout. Also during checkout, please confirm and make sure your address is 100% correct! PLEASE VERIFY WITH US FIRST THAT YOUR PACKAGE WAS RETURNED TO US BEFORE MOVING FORWARD WITH THE RESHIP FEE. Refunds are typically processed within 5 - 10 business days depending upon your bank. * Shipping fees are not refunded as the shipping fee goes to USPS & we don't keep that money, USPS does.*





Product FAQs.

MY BODY BUTTER MELTED. WHAT SHOULD I DO?


During summer months our body butter may melt. If your body butter melts, simply place it in the refrigerator for 15 - 30 minutes so it can solidify back up again. Once it has solidified, take a spoon and stir it until it turns creamy and blended. The consistency may slightly change but it will still be usable to smooth and nourish your skin. Always keep your body butter in a cool, dry place and do not get water in it.




WILL COLORS FROM THE BATH BOMBS STAIN MY TUB?


The colors from our bath bombs will not stain your tub.




MY SKIN SEEMS TO BE IRRITATED AND I'M HAVING AN ALLERGIC REACTION.


We use nothing but natural & organic ingredients in our products. However, no matter how natural a product may be does not mean you may not have a reaction to it. Before using our products, please perform a small patch test on your arm and wait 24 - 48 hours to see if any type of allergic reaction happens. If you notice no redness, swelling, itching or burning on your arm, it’s okay for you to use. We are not responsible for any type of allergic reaction and if a reaction occurs, please discontinue use immediately. We list every single ingredient in all of our products so reading the ingredients on each product page will help you to decide which product is more suitable for your skin.




WILL THE JUICES HELP WITH DIABETES, HIGH BLOOD PRESSURE, HEART DISEASE OR WEIGHT LOSS?


Our blended juices & cleanses are created as a supplement to cleanse and enhance your body and contribute to a healthy lifestyle.




MY JUICE SEEMS TO HAVE SEPARATED. WHAT DOES THAT MEAN?


Separation is a natural process with our blended juices & cleanses so always shake well before use and you’ll be good to go! Separation is a natural process that occurs when insoluble fibers sink to the bottom ( found in apples, strawberries, raspberries, leafy greens and other produce).




WILL I USE THE BATHROOM A LOT WHILE ON THE CLEANSE JUICES?


Everyone's body reacts differently to a cleanse, some may pee a lot or some may poop a lot. For example, if you've always ate meat and never cleansed your body in your entire life or in years to be able to give your body a chance to remove those toxins and reset, then there may be a chance that when you decide to finally do a cleanse that you may poop, after all you are introducing your body to something new that it has never experienced. Also keep in mind that when your liver and kidneys are functioning great, that your body is designed with its own system in place to filter out toxins. Detoxification is controlled by your liver and kidneys, and the waste & toxins are eliminated through your fecal matter.




WILL YOUR SOAPS LEAVE MY SKIN DRY?


In some cases you may experience some dryness but just follow up with one of our body butters to mositurize your skin or a moisturizer of your choice.